*Due to the events of COVID-19, there may be shipping delays with each order. We are working hard and diligently to make sure you get your order in a timely fashion. We are sorry in advance if you experience any delays.*
All orders are securely packaged and automatically addressed to the address you provide with your order. We use USPS for all of our shipping needs. Once customized and processed, most orders are shipped within 24-48 hours. The total processing, customization, and shipping time is 3-7 business days in the US. We currently do not ship outside of the US.
For lazer cut/personalized jewelry:
Each piece of personalized jewelry is made specifically for you! So please allow the appropriate time to receive your special jewelry! Please allow 7-15 business days for your order to be processed, shipped, and delivered. We are committed to making sure your necklace is perfectly made to meet your needs!
Orders placed before 2pm EST will begin processing that day. Orders placed after 2pm EST will begin processing the following business day.
Once you receive a shipping confirmation, please allow up to 24-48hrs to begin receiving tracking updates.
We are not responsible for shipments lost or delayed by the post office.
If you find something wrong with your item please email us at firstname.lastname@example.org within 24 hours of receiving your item. We will do our best to work with you. We do not offer refunds or exchanges, but if applicable, your item may be replaced. In order to get a replacement ( if qualified) we will need the original item returned. Please keep in mind we are not responsible for any broke and damaged goods after your item is shipped!