1. Q: How can I customize my order?
A: Simply provide your customized order and any specifications to the notes section of your shopping bag. For example if you want to purchase the matte black bracelet in the "Spot Beads" category with any customizations or specifications please state in your notes section of your shopping cart:
Example1. Matte Black , with gold accents, rose gold disco ball, large gold tag with Bridgette Upper case letters that state "Mary"
If you do not state any specifications, you will receive bracelet as seen on the site!
-If you are ordering Kids BEads (male) or Male BEads, please state in the notes of your shopping cart :
Example 2 : Gold lion head, gold accents, red and black beads
2. Q: How long will it take for shipping?
A: Please allow 3-7 business days for your order to be shipped! This time includes order processing, customization, and shipping.
Q: How long is shipping for lazer engraved jewelry?
A: Each piece of personalized jewelry is made specifically for you! So please allow the appropriate time to receive your special jewelry! Please allow 7-15 business days for your order to be processed, shipped, and delivered. We are committed to making sure your necklace is perfectly made to meet your needs!
3. Q: Do you accept returns and exchanges?
A: Do to the nature of all of our products being customized for you, unfortunately we do not offer the option for exchanges and returns.
If you find something wrong with your item please email us at firstname.lastname@example.org within 24 hours of receiving your item. We will do our best to work with you. In order to get a replacement ( if qualified) we will need the original returned. Please keep in mind we are not responsible for any broke and damaged goods after your item is shipped!
4. Q: Do you ship internationally?
A: Currently we do not ship internationally.
5. Q: How do I care for my BEads and necklaces?
A: Please make sure you keep your BEads and necklaces out of water and off of damp surfaces. Certain stones and beads can age quicker when wet. Metal and gold/silver accents may become oxidized after a certain amount of time due to the exposure of oxygen and other substances.
You may use a dry cloth to wipe off your precious stones before and after you wear them.
All pieces are hand made and we do our best to make sure we deliver the best quality product as possible!
Please make sure to keep lotions, perfumes, and water off your necklaces.