1. Q: How do I provide names, words, or small phrases on my personalized jewelry.
A: Simply provide any specifications to the notes section of your shopping bag. Make sure to include any necessary capital and lower case letters. Please make sure to provide correct spelling. The name will show on the necklace exactly the way it is spelled and requested. Please include any numbers or any special characters(If requested)*
Example: Mary or mary
**Your necklace can not exceed 10 letters, numbers, and or special characters**
2. Q: How long will it take for shipping?
A: Please allow 3-7 business days for your BEaded bracelet orders to be shipped! This time includes order processing, customization, and shipping.
Q: How long is shipping for lazer cut/personalized engraved jewelry?
A: Each piece of personalized jewelry is made specifically for you! So please allow the appropriate time to receive your special jewelry! Please allow 7-15 business days for your order to be processed, shipped, and delivered. We are committed to making sure your necklace is perfectly made to meet your needs!
3. Q: Do you accept returns and exchanges?
A: Do to the nature of all of our products being customized for you, unfortunately we do not offer the option for exchanges and returns.
If you find something wrong with your item please email us at firstname.lastname@example.org within 24 hours of receiving your item. We will do our best to work with you. In order to get a replacement ( if qualified) we will need the original returned.
Please keep in mind we are not responsible for any broke and damaged goods once your items are in the hands of USPS! We thoroughly inspect all goods before shipping.
4. Q: Do you ship internationally?
A: Currently we do not ship internationally.
5. Q: How do I care for my BEads and necklaces?
A: Please make sure you keep your BEads and necklaces out of water and off of damp surfaces. Certain stones and beads can age quicker when wet. All metals (24k gold plating, sterling silver, rose gold plating, 14k gold, and 14k white gold) may become oxidized after a certain amount of time due to the exposure of oxygen and other substances. Please keep them dry, and avoid getting substances such as, perfumes and lotions on your jewelry, as they can cause them to tarnish. We advise the use of a dry cloth( we provide one jewelry cloth with each personalized jewelry purchase) to wipe off your precious stones and metals, before and after you wear them.
All pieces are hand made and we do our best to make sure we deliver the best quality product as possible!
6. Q. I would like a custom BEaded bracelet order. How do I inquire?
A. Please send us an email (email@example.com). We will be happy to work with you on creating your very own custom BEads!
If You have any other question please do not hesitate to contact us at firstname.lastname@example.org!